When the Main App starts, it automatically retrieves a list of all available servers that can be used for the connection.

Each server displays its current ping, which indicates the communication latency between your device and the server. For the best performance, select the server with the lowest ping value.

A lower ping generally provides a faster and more responsive connection, resulting in a better user experience.

You can change the selected server at any time in the settings.

When you select a server from the available server list, the Main App, the Client Device, and the Server Device all establish secure connections to the selected server.

Once connected, the server creates a private virtual network (VPN) between all participating devices. Within this virtual network, the devices can communicate with each other as if they were connected to the same local network, regardless of their physical location.

The Client App and Client Device maintain a persistent connection to our server infrastructure. This allows them to receive status updates, remain reachable, and automatically connect to the appropriate VPN server when a technician initiates a session.