The Share Clients feature allows you to grant another technician access to one of your client.
To share a client, first connect to one of your own Client. Then click the Share Clients button located in the top toolbar.
Two sharing modes are available:
Temporary sharing grants another technician access to the selected Client Device/App until the Client Device/App is restarted.
After either of these is restarted, the temporary access is automatically revoked, and the client remains assigned to the original technician.
Permanent sharing transfers ownership of the Client to another technician.
Once the transfer is complete, the original technician will no longer be able to connect to that Client Device. From that point forward, only the newly assigned technician will have access to it.
Note: Permanent sharing is intended for ownership transfers and cannot be automatically reversed. Make sure you select the correct technician before confirming the transfer.